Everdry Complaints & Reviews
September 17, 2012“We would like to extend our sincere thank you to you and your crew for the outstanding (5) star customer service we received during the 3 days of painstaking work done to our Grafton home. We met with Brad Collins, our work site supervisor, and he took the time to explain the process with my wife and I, so we knew what the expectations were and how the day would unfold. We found Brad very respectful of our home and landscaping around it. They placed protective covering in all the traffic areas inside our home and removed plants and shrubs as needed. One area that had sentimental value for us was the basement stairs where our grandchildren had placed their hand and foot prints on the steps. Brad and his crew covered those steps with cardboard and assured us that they will make every effort to protect them to the best of their ability. The stairs eventually needed to be removed to accomplish the needed repairs to the foundation. We found this care and concern to be typical of the way the crew worked throughout the project.
At the end of the project, Brad asked my wife and I to go through the exterior and interior to make sure that everything was up to our satisfaction. He explained to us the need to keep the grading pitched correctly especially once the ground settles around the house. He also explained the operation and settings for the EZ-Breathe system, how the sump pumps and the battery backup system works and the warranty behind them. We assured Brad that we were extremely pleased with the workmanship and the professionalism of him and his crew. Again, we can’t stress enough how pleased we are that we chose Everdry Waterproofing to correct our basement issues and have every confidence that repairs have solved our basement problems.
A side note:
After the crew left and I went outside to the mailbox to retrieve the mail, an old friend and co-worker from several years ago stopped by when she saw me outside. She was in the neighborhood and noticed the Everdry truck in the driveway the last few days. I told her how pleased we were with the crew and workmanship and she smiled,……then she told me that they had Everdry do their basement in Germantown last year and they were also extremely happy and pleased with the work done and how the crew was equally great to work with.
Just thought I’d mention we are just (2), I’m sure, of many happy Everdry customers and we would highly recommend Everdry to anyone contemplating basement repairs…
-D.B. and K.B.
July 17, 2012“To Everdry Waterproofing:
We were very nervous going into this project. Our north side neighbor was concerned about damage to his new driveway and was holding us liable for any damage done to that section of his driveway adjacent to the work area.This is such a dirty job, but Brad and his crew did what they could to minimize and contain the mess. Brad laid down extra plastic sheeting and plywood to protect our neighbors driveway. The crew had to work in some very tight spaces around the exterior of the house–behind shrubs, around plants, etc. They were so considerate about minimizing any damage and did their best to restore / replant anything that had been moved. Brad did a great job of explaining the process and was very responsive to our concerns and questions. He kept us updated and informed as the work progressed. Because he did such a good job scheduling the city inspector, the electrician and the plumber, there were no work delays. Brad and his crew worked hard in oppressive heat and humidity! Our biggest worry was the north side neighbor’s driveway but that was cleaned beautifully We are VERY happy with the care taken to clean up both inside and outside.
Thanks, Everdry, for a job well done! We certainly will be referring others to you.”
June 15, 2012“We want to commend the fantastic Everdry Crew! They did an outstanding job from top to bottom.
Bill Martin spent a great deal of time introducing us to the company and took the time to explain the work process. He sold us on Everdry. Brad did a great job of going over the work that would be done. This was a huge project and Mom had reservations on how this would all get done without ruining her flowers and shrubs. Brad reassured Mom that everything would be taken care of and she didn’t have to worry about anything.
The entire crew did an exceptional job. Mom was really happy with the fellow that replanted her flowers and plants. Everyone was polite and courteous and looked out for her concerns. It is evident Everdry respects what is important to the homeowner. It still amazes us that the crew got all the work done in just a few days! WELL DONE! We highly recommend Everdry!!”
“We would like to thank Everdry Waterproofing for sending Andy and his crew of 5 very hard working men to our home. They were all professional and very polite. Any questions we had about the job were answered with superior knowledge and explained thoroughly. Everything was covered with plastic and protected. Plastic was placed on steps, kitchen floor and into the hall for the bathroom. Permission was used for bathroom use and shoes were removed. As they did the work, we could really see the problems in our basement. Extreme care was taken to not break anything that we had. They even had to work in the rain and said they were used to it and it would not hurt anything. We feel confident that the multistep system will take care of our water leakage problem. These men worked very very hard. I would recommend them to anyone. It was a pleasure having them here to help us with our problem. Thank you Andy, the crew leader and Hector, Juan, Nathan, Andy and Johnnie. Thanks again – a great job!! “
“This is in regards to the crew of men & their Supervisor, Ben, who have been at my home in Kenosha, for the past two days. We have been very pleased with the work done, the respect that was given to us and our home & belongings. The men were hard & conscientious workers and accomplished the task before them in excellent time. As I write, they are doing a fine job of cleaning up the basement area, and have done a nice job of leaving the outside area in good shape. Our plants were well preserved and protected during their work. Ben explained everything to us very thrououghly – in good detail. We would certainly recommend Everdry to anyone.”
“I used Everdry to fully waterproof my basement. The staff were professional, polite, and knowledgeable. When options were available, they provided the pros and cons of each option in their description so I could make the best decision for our home. The staff protected my belongings, floors and walls and cleaned up afterwards. I would recommend Everdry and the particular staff who performed the work on my home to any homeowner. “
“My husband and I myself realized that our basement was in need of repair. We saw a flyer in the mail advertising Everdry Waterproofing. We called for an inspection and spent some time with Mike K. going over everything our basement was going to need to be water free. From our first interactions until the minute Jason and his crew finished our house, we have been very pleased. The crew took the time to answer any questions and explain the process that was happening to our house. The crew was very professional, frieindly and hardworking. They treated my home with respect and were careful during their time here. I am extermely pleased and would without hesitation, recommed Everdry to anyone with a basement water problem.”